CHETO presents an innovative solution
At a time when concepts such as innovation, digitalization and industry 4.0 are high on our agenda, CHETO aimed to add value to the service provided to its customers through the use of innovative technology.
Based in Oliveira de Azeméis, CHETO is a company specialized in CNC deep drilling and milling machines. With a wide range of customers spread all over the world, assistance requires a complex management of the service provided to the customer in an individualized way. With the aim of reducing response time and increasing the quality of the service provided, CHETO has developed a technical assistance service management application that allows engineers and assistant technicians to streamline the remote assistance process, with the help of augmented reality.
“The new digital platform securely combines a technical database on the equipment purchased by the customer and the possibility of providing remote assistance using augmented reality. The solution will allow the customer to detect some of the most common problems through FAQs and interactive assistance manuals, in a completely autonomous way.
In cases where the solution is not found autonomously, the platform will allow contact with the CHETO Service Center, using chat and transferring photos and videos, like the platform already in use since 2019 and which will be discontinued. It adds the possibility of using augmented reality, in which real-time images can be edited in order to add markers and identifiers to help guide the customer in solving the problem. This platform can be used via a computer, mobile phone or tablet, to which augmented reality glasses can be associated. The customer will be the extension of our technicians, significantly increasing our response capacity and, consequently, reducing machine downtime in the event of a breakdown.
All interventions will be registered and cataloged for future memory and for the creation of statistics and metrics associated with each type of machine and intervention, contributing to the continuous improvement of processes and equipment.”
|João Pedro Ricca|
Demand for a digital company culture
“A company that aims at digital innovation must spread a spirit of permanent improvement and adaptation to new realities. The company's culture must reflect this desire to add value to the service it provides to its customers.
I think what sets us apart is our ability to identify an area in which digitization can be a considerable step forward. That's how the desire to look for an answer to improve the management of resources and the provision of assistance to our customers through technological innovation emerged. The application developed is one of these examples, but we have more news in terms of innovation and technological development coming soon.
At this moment, we believe that it is necessary to work on the integration into the digital environment not only of our employees, but also of our customers and partners. The company must be able to show that digital innovation can add value to the service provided to the customer, improving its performance levels.”